Refund policy

REVOCATION INSTRUCTION & REVOCATION FORM

Consumers are entitled to a right of revocation according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity:

A. Revocation instruction

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Manukat GbR, Weißdornweg 28, 41468 Neuss, Germany, phone 017672825133, e-mail info@manukat.com) by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached sample revocation form, but this is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of the revocation

If you revoke this agreement, we shall refund to you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the end of the fourteen-day period.

You bear the direct costs of returning the goods.

You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion or premature expiration of the right of withdrawal

The right of revocation expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery.